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How To Order

We adhere to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

We accept all major Credit Cards (Visa, MasterCard, American Express, Discover), Money Orders, Checks, PayPal. Orders ship out within 1 - 3 working days (excluding weekends and holidays). Satisfaction guaranteed.

Shipping Info:
For orders within the United States: Orders ship from Oakhurst, California. Our online store will display all shipping options and calculate costs when you check out. Didgeridoos have a shipping cost between $12 - $25 depending on size, weight, and final destination. UPS 2 and 3 Day Express shipping options are available if you need something in a hurry (UPS does not count the day of pickup).  When calculating delivery time, the day the package is picked up from us is not factored as a transit day.  Shipping within the Continental United States?  Receive FREE Ground shipping on orders over $75. California residents will have an added 8% sales tax. UPS Ground does not deliver to P.O. Boxes.  Please choose a USPS Mail option when shipping to a P.O. Box.


For International orders: Please check our list at the bottom of this page to see if we can ship to your Country.  Shipping is between $25 - $85 for 5-10 day delivery depending on size and weight. The item then has to clear your countries customs department. This can take another 10-15 days depending on how busy they are. First Class International is less expensive for our smaller items, but it can take up to 45 days for delivery, if you are in a hurry, please pick Priority International delivery at check out.  There also may be additional International customs clearance charges or taxes that your Country may charge you upon delivery. We are not responsible for any International customs charges or taxes that your Country may charge you upon delivery of your product(s). Click here if you need a Currency Conversion.


If you would like to order by phone using a credit, debit, or gift card:
1. Prepare a list of items desired.
2. Have card ready.
3. Call us toll free at (866) 468-3434 or local (559) 642-6434.

To order by mail using credit card, money order, or check:
1. Prepare a list of items desired. Indicate quantity, description, price, and total cost.
2. Calculate the total with shipping (e-mail us for shipping cost).
3. California residents please include 8% sales tax.
4. Include your name, phone number, shipping address, and payment.
5. Include e-mail or telephone # so we can confirm your order.
6. Mail order with payment to: The Didgeridoo Store | 49522 Road 426 | Oakhurst | California | 93644.

Shipping a gift? 
No worries!  We don't include pricing paperwork in the box or put our full company name on the return shipping label.  The receiver of your gift won't know what is in the box when it arrives.

Returns/Damage Policy
All orders are insured for damage. If your order is damaged in shipping please keep all the packing materials and call us immediately at (866) 468-3434. We will file the claim for you with the shipping company and send you out a replacement product right away.

Satisfaction Guaranteed.
If not satisfied, return product(s) within 15 days of receipt in original condition for an exchange or refund (less shipping costs incurred). Returned orders that have our free shipping offer will be refunded the cost of the product(s) minus the original shipping charges incurred. We'll pay any return shipping costs if the return is a result of our error (you received an incorrect or defective item).

In the event of a return, you will receive your refund within three weeks of returning your package. This time period includes the transit time for us to receive your return from the shipper (5 business days), the time it takes us to process your return once we receive it (5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item please contact us for instructions by e-mail: didgeridoostore@aol.com

Privacy Policy: 
We do not, nor will we ever, give your personal information out to anyone.

Questions?
  Call toll free: (866) 468-3434 or local (559) 642-6434 or e-mail us.

UPS Transit Map:

didgeridoo-store-transit-map2.jpg

 

We are located in Oakhurst, California and ship within the United States and also all over the world.  These are the countries we can ship didgeridoos to:

Austria Belgium Canada Czech Republic
Denmark Finland France Germany
Great Britain Greece Hong Kong Ireland
Italy Japan Malta Netherlands
New Zealand Norway Spain Sweden
Switzerland United Kingdom United States  

 

We cannot ship didgeridoos longer than 42" to these countries. We can only ship travel didgeridoos to these countries. We can also ship smaller items like didgeridoo gear and other instruments:

Argentina                          Australia                           Brazil                              Chile              
China                               Costa Rica                        Ecuador                           Egypt       
Fiji                                   Greenland                         Grenada                           Guatemala   
Hungary                           Iceland                              India                                Indonesia       
Kazakhstan                      Mexico                              Philippines                       Russia
Saudi Arabia                    Singapore                           South Korea                    Taiwan       
Turkey                             United Arab Emirates          Uruguay                          Virgin Islands