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Shipping Info

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We are located in Oakhurst, California and can ship to virtually any address in the world. We use UPS and USPS as our carriers. Note that some products cannot be shipped to International destinations.  See our How To Order page for a list of countries that we currently ship to.


Shipping a gift?  No worries!  We don't include pricing paperwork in the box or put our full company name on the return shipping label.  The receiver of your gift won't know what is in the box when it arrives.

UPS Ground does not deliver to P.O. Boxes.  Please choose a USPS Mail option when shipping to a P.O. Box.  UPS and USPS do not count the day of pickup in calculating transit time.

Orders ship out within 1 - 3 business days (excluding weekends and holidays). Satisfaction guaranteed.


UPS Transit Map:

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Returns/Damage Policy

All orders are insured for damage. If your order is damaged in shipping please keep all the packing materials and call us immediately at (866) 468-3434. We will file the claim for you with the shipping company and send you out a replacement product right away.

Satisfaction Guaranteed. If not satisfied, return product(s) within 15 days of receipt in original condition for an exchange or refund (less shipping costs incurred). Returned orders that have our free shipping offer will be refunded the cost of the product(s) minus the original shipping charges incurred. We'll pay any return shipping costs if the return is a result of our error (you received an incorrect or defective item).

In the event of a return, you will receive your refund within three weeks of returning your package. This time period includes the transit time for us to receive your return from the shipper (5 business days), the time it takes us to process your return once we receive it (5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item please contact us for instructions by e-mail: didgeridoostore@aol.com or by phone: (866) 468-3434 or (559) 642-6434.